If you no longer want to use Hoppier, you can request that we delete your account and the personal information associated with it.
How to make the request
You can request account deletion in any of these ways:
In the Hoppier app: Open the Account tab and tap Delete my account. The app will explain what happens and ask you to confirm.
By email: Email [email protected] from the email address associated with your account.
Through support chat: Send us a message through the Hoppier support chat.
If you delete your account through the app
Once you confirm the deletion request in the app, you’ll be signed out on all devices and won’t be able to sign back in, including through the Hoppier website. This applies to every program you’re part of.
Your deletion request will then be processed as described below.
What happens next
Hoppier accounts are created and managed by the organization running your program, such as your employer. Because your account and any remaining balance are connected to that program, we’ll confirm your request with your organization’s administrator before completing the deletion.
Once confirmed, we will:
Deactivate your Hoppier account
Remove your Hoppier card
Delete or de-identify the personal information in your profile
We complete account deletion requests within 30 days.
What information do we keep?
We may retain records of transactions made with your Hoppier card and other information we’re legally required to keep, such as records needed for financial reporting, audits, and fraud prevention. We keep this information only for as long as required by law and no longer use it to provide services to you.
If you want to remove specific information while keeping your Hoppier account, you can:
Phone number: In the Hoppier app, open Account → Phone number and delete it.
Saved payment method: In the app, open Account → Payment Settings and remove your saved card. If the card can't be removed yet (for example, while a charge is still processing), contact us and we'll take care of it.
Anything else: Email [email protected] or message us in the app under Account → Help & support and let us know what you'd like deleted. We'll complete these requests within 30 days.
The same retention rules apply as with full account deletion. We may keep transaction records and other information we're legally required to retain for financial reporting, audits, and fraud prevention.
Questions?
If you have questions about what will happen to your specific account, contact us through the support chat or email [email protected]. We’re happy to help before you submit your request.